Solving playback issues

[Jimboy]

I have the same issue with my 9104X soundbar XE after update to ver 14.0. Tablo is no longer useable on this device. It works fine on my streaming stick and my ultra both of which are on earlier versions from July. I have tried all suggested fixes with no resolution. After a long chat with a second tier Roku tech he said he’d look into it. No response as yet. Most annoying,  anyone else with the problem?

p.S.  even with factory reset it seems you can’t roll back software so I’m stuck!

[RokuTakashi]

Hi, @Jimboy 

Thanks for posting, and welcome to the Roku Community. 

We appreciate you for letting us know about the issue you have encountered with Tablo not working after the update.

Kindly be advised that we're aware of the issue, and our team is currently investigating on it. 

To assist us in the investigation, kindly provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

We hope to hear back from you along with the requested information.

Best wishes,
Kash