Solving playback issues

[Pegasus2000]

Same issue.  One roku updated with second roku not.

Model 3930RW-Roku Express

Serial # W00400W082SF

Device ID S013297082SF

Version 14.0.4 build 12221-AE

Tracker ID SF-409-971

[Cemetery21]

Yes, same problem.  I bought a $14 Google TV device from Walmart and it runs all Tablo features fine, in fact, better than Roku before it broke.

[rowku_username]

Your developers need to push a fix or roll back.  This is unacceptable.  You are losing customers for life at a high rate, myself included if this isn't fixed ASAP.  Will jump to firetv or something else and never use Roku again.  I have the ultra and just checked that latest 14.0.4 does nothing to fix it.

[jummpeur]

Firmware issues like this usually get addressed in follow-up patches. Keep an eye on Roku updates and check forums to see if others report when it gets fixed.

[Pegasus2000]

I used the reset on the roku which was not working.  It now seems to be functioning correctly.  In case you do not know, there is a pin hole on the rear of the device marked reset.

[Sonny615]

Just noticed that I had the same issue on my Roku Streaming Stick+ (Model No. 3810X) which has the 14.0.4 Roku OS update. Tablo 4 App seems to be working fine yet on my Roku Streaming Stick 4K (Model No. 3820R2) which has the Roku 13.1.4 OS update.

[Larstauffer]

I have the same issue and have been working with Tablo to resolve it but they have NO time frame for the fix

[Dumb3]

I am having same. Problem. But I can playback on my cell phone

[markfox1962]

yes,  I have exactly the same issue.  Out of 3 devices  Only 1 is working on version 13.  I am trying to work with a CHAT BOT that wants me to move to a different power outlet 🤣.  

Working Roku:  Roku Stick model 3810X, Software version 13.1.4 build 1512

Non working Roku: 

Roku Ultra model 4801RW, Software version 14.0, Device ID SODD336s3TL5

Roku model 394X, Software version 14.0.4 build 12221.  

I have just recently sent this information to TABLO and am waiting for a response as well. 

I have tried all the suggested resolutions on TABLO's support site.  

[Imariter2]

Same here. Roku stick works on 13 software version. Other 2 Rokus that don’t work are not the stick and updated to 14.