Solving playback issues

[rmwojcik]

Roll.Back.13.PLEASE!!!!

[jummpeur]

Firmware issues like this usually get addressed in follow-up patches. Keep an eye on Roku updates and check forums to see if others report when it gets fixed.

[Pegasus2000]

I used the reset on the roku which was not working.  It now seems to be functioning correctly.  In case you do not know, there is a pin hole on the rear of the device marked reset.

[Sonny615]

Just noticed that I had the same issue on my Roku Streaming Stick+ (Model No. 3810X) which has the 14.0.4 Roku OS update. Tablo 4 App seems to be working fine yet on my Roku Streaming Stick 4K (Model No. 3820R2) which has the Roku 13.1.4 OS update.

[Larstauffer]

I have the same issue and have been working with Tablo to resolve it but they have NO time frame for the fix

[Dumb3]

I am having same. Problem. But I can playback on my cell phone

[Imariter2]

I have the same problem. Two Rokus updated to 14.04 and now I am unable to watch live tv or watch recordings on my Tablo 4th gen, 4 tuner. Thankfully a 3rd tv with Roku didn’t update to 14.0 and still works. Do something please as this is all I have. At least roll back the update or tell us how to roll back the update. I wasted 2 days  figuring this out.

[markfox1962]

yes,  I have exactly the same issue.  Out of 3 devices  Only 1 is working on version 13.  I am trying to work with a CHAT BOT that wants me to move to a different power outlet 🤣.  

Working Roku:  Roku Stick model 3810X, Software version 13.1.4 build 1512

Non working Roku: 

Roku Ultra model 4801RW, Software version 14.0, Device ID SODD336s3TL5

Roku model 394X, Software version 14.0.4 build 12221.  

I have just recently sent this information to TABLO and am waiting for a response as well. 

I have tried all the suggested resolutions on TABLO's support site.  

[Imariter2]

Same here. Roku stick works on 13 software version. Other 2 Rokus that don’t work are not the stick and updated to 14.

[deggenbe]

Having same issue.  OTA channels dont work on Roku but works on all other devices in the house.  Have tried factory reset, leaving it unplugged for days, uninstalling the app, rebooting the router.  You name it.

Model: 3920RW - Roku Premiere

Serial number: YH003X729078 (JF2993729078)

SOFTWARE VERSION: 14.04 build 12221-91

GC version: 12.4.17

Timestamp: 2024-10-13T15:00:09Z

Issue Id: 78-412-740

Channel bld: version 9.3 build 10