Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Tattocar12
Level 7

TCL Roku Not connecting to Wifi

TCL Roku TV was not connecting to internet. Tried several times to connect. No connection. Did a factory reset on the TV, still would not connect to WiFi. Received an error code 003. TV would not update as well. Now the TV is blank with only the TCL Roku TV logo.

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1 REPLY 1
RokuKarla
Roku Employee
Roku Employee

Re: TCL Roku Not connecting to Wifi

Hello @Tattocar12

Thanks for reaching out regarding the issue you are experiencing.

We recommend restarting your Roku TV, Go to Settings > System > Power > System restart > Restart and unplug your TV for 10-15 minutes then plug it back in to resolve the issue. If the issue still persists, we would recommend you contact the TV manufacturer for the issue. Each Roku TV manufacturer provides direct support for their products running the Roku OS.

Here is the contact information for TCL support: 

https://support.tclusa.com/televisions
1-877-300-8837


Regards,
Karla

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