Solving playback issues

[Alans63]

Looking at screen there's wide stripe bars top ,bottom, sides. 

What is wrong and can it be fixed 

201 410 4631 

[RokuArjiemar]

Hello! @Alans63,

Thank you for reaching out to the Roku Community!

We would be happy to look further into this issue, but we need more detailed information.

• What device are you using right now?
• What troubleshooting steps have you already taken to try to resolve the issue?
• Could you kindly send us a photo to help us better understand the issue?

With more detailed information, we will be able to assist you further. 

Thanks,

Arjiemar

[Alans63]

Tv was rebooted, Reset, removed all cables from Verizon fios, checked tv by itself. Still have lines,bars all over screen. Called Verizon  fios tech support to make sure too. It's the Roku tv.

[RokuJanadeeK]

Hi @Alans63,

Thank you for your response!

We appreciate all the troubleshooting steps you took to resolve the display issue on your device. At this point, can you try to perform a force restart on your Roku TV by plugging it out directly from the power source and plugging it back in for approximately 60 seconds?

If the issue persists after exhausting all the troubleshooting steps, you'll want to contact your TV manufacturer directly, as we believe that this could be a hardware malfunction. Please be advised that each Roku TV manufacturer provides direct support for their products running the Roku OS, and as per checking, your TV manufacturer is Element. You can reach them here.

For further concerns and inquiries, kindly let us know.
Best regards,
Janadee