Solving playback issues

[Samoguy24]

I’ve had this Roku model for two years and I don’t understand how this is happening. I’ve tried all the trouble shooting I know. Help. 

[RokuJechealR]

Hi @Samoguy24,

Welcome to the Roku Community!

Could you tell us more about the issue you're running into? We'd like to know more about how we can help. In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

With more detailed information, we will be able to assist you further.

All the best,

Chel