Solving playback issues

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CVK
Channel Surfer

Streaming errors Premier+ devices

I am having recurring streaming problems from my various Premier+ units since having upgraded to higher speeds. Is there a streaming speed limitation on these units? Multiple apps hang or give me errors - SlingTV, Netflix and Peacock. I have tested on two different Premier+ units with same problem. Yet my new Roku TV does not have the same problem.

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RokuJohnB
Community Moderator
Community Moderator

Re: Streaming errors Premier+ devices

Hi @CVK,

Thanks for posting here in the Roku Community!

We understand you are having a problem with the Roku Premiere+. We're happy to assist you. Can you please provide the following information below?

  • Could you provide us with the error message or code that you are seeing?
  • What troubleshooting steps have you taken so far?

We'll wait for your response.

Thanks,
John

John
Roku Community Moderator
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