Solving playback issues

[corradofamily]

All the selections on the left side of the screen are missing.  Selections like "featured", "new", "most popular" and search channels are gone.  When I use the search engine, which is buried in the screen, the response is always streaming shows but never any channels.  When I first installed my Roku, all I had to do was select the box that said "add channel" from the main Roku menu and then I would search for a channel name.  It was that easy.  This occurs on all five of my Roku devices.  

I did a factory reset which did absolutely nothing.  I believe it's time to purchase a Fire Stick.

[RokuJechealR]

Welcome to the Roku Community, @corradofamily!

We understand you are having trouble with your Roku device, which has some of the features missing on the Home screen. Thanks for the steps you have taken to resolve the issue. We apologize for any inconvenience this issue has caused you. 

We'd be more than happy to look into this further. For us to help you better, we will ask a set of questions to isolate the issue:

• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
• When did the issue start?
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• Are you encountering any error codes or messages?

With more information, we'll be able to assist you further.

All the best,
Chel