Solving playback issues

[sillywormy]

I had ~30 apps on my Roku and one day I opened YouTube and it said it couldn’t load due to insufficient memory. I deleted all but 6 apps (including YouTube) and it still won’t work. About a week later it randomly starts working again even though I changed nothing. A week later it stops working once again, and the cycle keeps repeating where it works and then stops working for no apparent reason. I have downloaded and reinstalled YouTube multiple times and checked my network connection to my Roku and it said it was excellent so I don’t understand why it won’t work please help me

[RokuCarly]

Welcome to the Roku Community, @sillywormy!

Thank you for your first post here about the accessibility issue you're currently encountering within the YouTube app on your Roku device. We'd be happy to help you determine the cause of this.

Before proceeding, could you please specify which Roku device are you having this issue with? Perhaps you could provide us with the model of it. Also, is YouTube the only app affected by this? 

Furthermore, kindly let us know your device's current running software version. It's under Settings > System > About. 

We'll be looking forward to your update.

Best regards,
Carly

[Ejc61]

I am having the same issues. 
I deleted several apps and it still saying I do not have enough memory. Which is really weird. 

[Wildcat1]

Same issue with my Roku.  Never happened before.  Deleted a dozen apps and still getting the “not enough memory “ message.  I’m using a Roku Ultra model 4660x.  software is up to date version 13.1.4.  Please advise on how to fix this problem.  Thanks 

[HDMIGuy · Accepted solution]

@Wildcat1 @sillywormy @Ejc61 Try a system restart on your Roku device.  

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart.

[Ejc61]

Thank you so much !! It worked !! 

[joe1950]

Thanks for the fix! It worked.

[Cash907]

it didn’t work for me it still says “no connection”

[RokuJechealR · Accepted solution]

Hi @Cash907,

Thanks for your first post to the Roku Community!

We're sorry to hear that the steps above did not fix your trouble with the YouTube channel.

In this case, we recommend trying these quick steps: navigate to Settings > Advanced system settings > Network connection reset > Reset connection. Also, could you restart your router/modem and then try to reconnect your device?

Please keep us posted on how it works for you.

All the best,
Chel