Solving playback issues

[DaveNewsome]

When you go into a restaurant or store and the vendor has failed at providing you with a competent product that YOU sale, you dont say well you need to go talk to the guy I buy my tomatoes from or the vender that supplies my store with faulty equipment....the customer is buying from YOU, which means YOU! Not Discovery Plus need to take charge in fixing the issue.

[StreamerUser]

If you go to Walmart and buy a Roku and the Roku doesnt work right, do you demand Walmart fix the Roku? 

At best, you return it for a refund, assuming its within the return window.  Otherwise, no, of course Walmart doesnt fix or even attempt to fix the Roku that you bought through them.

(in fact, if they get enough returns/return percentage for a given product, they may give feedback/demand product changes to the manufacturer, or otherwise stop carrying the product)

The same is true for subscribing to Discovery+ through Roku Pay - Roku can cancel/etc your Discovery+ subscription that you obtained through Roku Pay, but it cant do anything about fixing the app, or addressing content issues within the app, etc - that's the entire purview of the app/service  developer/provider: Discovery+.

[dipikali]

On the off chance that you go to Walmart and purchase a Roku and the Roku doesnt work right, do you request Walmart fix the Roku?

Best case scenario, you return it for a discount, accepting for a moment that its inside the bring window back. In any case, no, obviously Walmart doesnt fix or even endeavor to fix the Roku that you purchased through them.

(as a matter of fact, in the event that they get an adequate number of profits/return rate for a given item, they might give criticism/request item changes to the producer, or in any case quit conveying the item)

The equivalent is valid for buying into Discovery+ through Roku Pay - Roku can drop/and so on your Discovery+ membership that you got through Roku Pay, however it cant make any kind of difference with fixing the application, or resolving content issues inside the application, and so on - that is the whole domain of the application/administration designer/supplier: Discovery+.