Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Roku Express Stopped Streaming All Channels

A day a go my roku was working and then it just froze. Intro screen shows up but that's it -the remote doesn't interreact with the frozen screen. So the above instructions don't help my situation. Any ideas?????

0 Kudos
Community Moderator
Community Moderator

Re: Roku Express Stopped Streaming All Channels

Hi @Fweiss609,

Welcome to the Roku Community!

Thanks for bringing this to our attention. We understand that your Roku froze and your Roku remote doesn't interact with the frozen screen. Rest assured that we would be more than glad to assist you with this. Please confirm if you can navigate your Roku interface through your Roku remote. If you can, kindly do a system restart from Settings > System > System Restart. After performing this troubleshooting step, check to see if you notice any differences.

Please keep us posted on what you find out.

All the best,

Takashi O.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.