Solving playback issues

[ljbd]

A day a go my roku was working and then it just froze. Intro screen shows up but that's it -the remote doesn't interreact with the frozen screen. So the above instructions don't help my situation. Any ideas?????

[RokuTakashi · Accepted solution]

Hi @Fweiss609,

Welcome to the Roku Community!

Thanks for bringing this to our attention. We understand that your Roku froze and your Roku remote doesn't interact with the frozen screen. Rest assured that we would be more than glad to assist you with this. Please confirm if you can navigate your Roku interface through your Roku remote. If you can, kindly do a system restart from Settings > System > System Restart. After performing this troubleshooting step, check to see if you notice any differences.

Please keep us posted on what you find out.

All the best,
Kash