Solving playback issues

[RokuEmmanuel-D]

Hi Community Users!

Thanks for reporting this issue to us. We are eager to get you back on streaming and to help us in the investigation, kindly provide the following information needed below:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)

Please get back to us soon. 

Thanks,
Emman

[markmark]

Been broken for me for about two months too.  Only spotify logo appears.  It freezes.  If I wait maybe 3 minutes, the logo gets replaced by a thin white bordered box.  but same gray screen.

I checked for Spotify app updates. None needed.

I uninstalled Spotify app

I checked for Roku updates, none. last checked today.

I restarted my roku from the menu

I restarted my roku from plugging out and in

I did secret cache clear Roku thing, it restarted

I reinstall Spotify app, still same old problem

* multiple rokus of different types I have in my house, all same

PELASE TAKE THIS MORE SERIOUSLY?

[trvlusted]

This just happened to me today, and at first i did everything the other posts said but they didnt work and then i deleted spotify, reset my connection, then factory reset my roku and after setting it up and waiting awhile i tried spotify and it worked

[markmark]

Interesting and thanks for that. I'm curious, after that, the  after you updated your Roku to the latest version did the problem reppear?

[southbound78]

i tried this too and all the other steps and it still is not working on 2 different rokus

[Big-Ed]

Well this my last try at this issue.  I'm very sad at the lack of actual ROKU attention to this issue.  Hopefully the factory reset works.

[renojim]

@Big-Ed, if there's a bug in the Spotify app, and there probably is, Roku can't fix it, Spotify has to.

[iamtacocat]

Factory reset didn’t work for me, did it solve your problem?

[Big-Ed]

Nope!  Spotify is only working on my phone and one computer at home (but only in FireFox).  I have 2 ROKU and neither work.  App opens to green logo for several seconds, then a blank screen for a minute or so, then a single rectangle, but nothing can be done.  Have to return to ROKU home to get control back.

[markmark]

Nothing at all works. I'm a computer programmer with over 30 years of experience I'm sure I could have figured it out if there was a solution.

I went back to Pandora