Solving playback issues

[cweaver1953]

Roku 4k streaming device

Spectrum internet supplied modem

My own nighthawk router

Between the hours of 11am and about 7 pm I can connect to any channel through the spectrum app. It starts to buffer around 7pm and keeps getting worse until it will no longer connect any channel but I can stream from other apps such as Netflix - I've had spectrum reset everything online and dispatched a tech - it will work fine after a reset for about 5 - 10 minutes then back to buffering and no connection through the spectrum app.

[RokuEmmanuel-D · Accepted solution]

Hi, @cweaver1953.

Welcome aboard to the Roku Community!

We understand that you're having difficulty streaming the Spectrum App, which keeps buffering when watching on your Roku. Don't worry; we'll help you get back on track so you can continue watching your favorite programs. 

Since you've helped us clarify that it only happens to this channel, the following troubleshooting steps can help you resolve this problem. 

1. Remove the channel: Highlight the channel tile on your home screen and press Star.   To open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Refer to earlier instructions to restart your Roku device.
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If you've tried the tips above and are still having trouble playing titles from a specific channel while content from other channels works fine, don't hesitate to contact the customer support team for that channel. They'll be able to help you resolve the issue. 

For more troubleshooting, check out this support article here: How to resolve a channel playback issue.

We hope this helps; kindly contact us again if you need more assistance.

All the best,
Emman