Dear Roku Support Team,
I hope this message finds you well. I recently purchased a Roku Streambar (Model: 9102EU) and have been experiencing persistent interruptions in the Bluetooth connectivity, particularly when using wireless speakers or the Roku app on my phone. Despite trying various troubleshooting steps, the problem persists.
I appreciate the quality of Roku products and wish to keep the Streambar. However, I am uncertain whether the issue is specific to my device or if it could be a broader manufacturing concern. I have also verified that the problem does not occur with another Roku streaming device (Model: [Specify Model]) under the same conditions.
I have taken the following steps to address the issue:
1. Ensured the Streambar is in close proximity to the Bluetooth speakers and my phone.
2. Checked for firmware updates and ensured the device is running the latest version.
3. Reset the Bluetooth connection on the Streambar and re-paired it with my devices.
Despite these efforts, the interruptions persist. I would appreciate your guidance on whether this might be a manufacturing issue that could persist in a replacement unit or if there are additional steps I can take to resolve the problem.
Your prompt assistance in this matter is highly valued. Thank you for your attention to this issue, and I look forward to your guidance on the next steps.
Best regards,
