Solving playback issues

[RokuArjiemar]

@Jcp,

Thanks for the post,

We appreciate your response, and we passed it along to the appropriate Roku team to investigate further.

Thanks,

Arjiemar

[Leannek18]

both tvs are LG

[RokuArjiemar]

@Leannek18,

Thank you for providing the information,

We already passed it along to the appropriate Roku team to investigate further.
Thanks for your continued patience. Do not hesitate to let us know if you have any additional feedback. 

Thanks,

Arjiemar

[Mammoth]

I also have the same issue using roku ultra, peacock app and an LG tv, OLED48A2PUA. No other equipment connected, using tv sound only. This TV just replaced a 2007 Sony LCD in November that had no issues with peacock. 

[Jcp]

LG webOS tv sk9000PUA

[RokuArjiemar]

Hello! @Mammoth , @Jcp,

A warm welcome and thanks for the post,

We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Does this issue occur on a specific channel? If so, what channel and what version or build is the channel (this can be found by selecting the channel on the home screen and pressing the * button)?
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue. 

Thanks,

Arjiemar

[Leannek18]

The whole Peacock App., as previously stated many times by many users

[edwardsg17]

Hello, the unsynchronized audio and video has been going on for a while and only with TSN app and ROKU is not telling me anything, I have tried what they suggested as, unsubscribe/resubscribe, reconnect... nothing works and ROKU wont tell me if it can or not be fixed. They were blaming TSN. TSN checked their system and said it is a ROKU problem.

[Jcp]

Roku has any progress been made on this problem?? Can you please let us know an ETA for resolution? 

[edwardsg17]

I gave all the information you required, ROKU has not responded