Solving playback issues

[aimelihug]

I've been having the same problem since Dec. 29. It's happening with both of my Roku players and Vizio TVs. I don't remember the model of the other Roku player because it's upstairs, but it's a Roku-tie. This one is model 3941X-Roku Express 4K+ with software version 10.5.0. I don't feel comfortable providing the rest of the information publicly. Anytime I open a channel or app there is no sound. To trouble shoot the issue, I turn off the TV and then turn it back on again and then there will be sound.

[katiebobus]

Interesting — mine’s a Vizio TV as well. What TVs are others on the thread using?

[jps2]

I noiced the same and called it to their attention. Have not heard.  Agreed, others have Visio?

[18CGKCrosstrek]

Mine is a Vizio as well. 

[Tpage]

Yes, mine is also a Vizio. 

[jps2]

Danny,

Are we on to something?

[18CGKCrosstrek]

I hope so. This is getting very annoying. Roku needs to figure out what part of the update didn’t work good for Vizio

[trickychip]

Has anyone gotten any information from Roku about this yet?  I usually have to switch to a different input on my tv, then switch back to Roku to get sound.  It’s odd.  For example, when I select Netflix, as I’m scrolling through selections, the automatic previews will play with sound, and once I select a something and it loads, there will be no sound.  Like I said, I have to switch my tv input to something else, the back to my Roku input to get sound.

[jps2]

No answer as of yet.  do you have a Visio TV by any chance>  Your description is much the same as others.

[wellplayedwines]

Same exact thing or me - and yes, I have 2 Roku streaming Sticks on two different Vizios and it has been happening on both of them - Danny?????