Solving playback issues

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Solving playback issues on phillips roku tv when live streaming pbs kids

pbs kids live tv saying sorry there is a server issue please check back later on phillips roku tv

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RokuTakashi
Community Moderator
Community Moderator

Re: Solving playback issues on phillips roku tv when live streaming pbs kids

Hi, @KellyGarcia89 

Welcome to the Roku Community.

We appreciate you for taking the time to let us know about the issue you have encountered with the PBS app. For this matter, our team would like to gather more information so we can review this case further. Can you please provide the details below:

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

With more details, our team will be able to investigate and provide a resolution to this issue.

We hope for your response along with the requested details above.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
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