Solving playback issues

[ransking]

Launch app

Sling logo comes up

Goes to black screen with spinning circle for over 10 minutes

Have followed your steps of

1. Remove the channel:
2. Clear cache and data:
3. Perform a system reboot:
4. .Re-install the channel:

Model: 5122X - Roku TV

Serial Number: 2N00SP177540 (5P6455177540)

Software Version: 13.1.4. Build 1505-08

GC Version: 11.9.19

Timestamp: 2024-07-14 T 12:51:19 Z

Issue Id:  40-281-571

Sling app version:  8.122. Build 16014

[RokuArjiemar]

Hello! @ransking,

Thank you for your post in the Roku Community!

We appreciate your reaching out to us about the Sling app not working on your Roku devices. We are happy to assist you.

We have forwarded your information to the appropriate Roku team for further investigation. Once we have more information, we will update this Community thread. We appreciate your patience and understanding in the meantime.

Thanks,
Arjiemar