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BroMike
Reel Rookie

65R625 keeps dropping connection with TCL 9+

my TCL/Roku TV 65R625 is constantly dropping the CEC connection to my TCL 9+ . Almost every time I turn on the TV it is not connected to the sound bar. It is connected to HMDI arc port. in order to fix this I have to go to settings and rescan for CEC devices. This is really getting to be a pain in the **bleep**. Sometimes in the middle of a show all of a sudden the remote doesn’t work for the sound or mute. I have to hit the home button on the remote, go to settings and reconnect/rescan for CEC devices. Also, when I do have to go to settings and look for CEC devices the Alto 9 is not listed. That showing me that the TV keeps dropping the connection because it does find it when I rescan. 

2 REPLIES 2
renojim
Community Streaming Expert

Re: 65R625 keeps dropping connection with TCL 9+

Have you tried contacting TCL?  I don't hear good things about their customer service and they may just point you right back at Roku, but they did make both the TV and the sound bar.

Where can I get support for my Roku TV™? | Official Roku Support

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BroMike
Reel Rookie

Re: 65R625 keeps dropping connection with TCL 9+

That’s pretty pointless. They tell you to factory reset everything. Been there done that. Have you noticed that I put this on the site January 18 of 2024. Today is July 14, 2024 and there has not been a response from Roku. Lol! That just about says it all for their customer service.

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