Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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GrannieK
Newbie

Screen on TCL Roku 55 went blank while watching a show, audio continued for about 5 min, then quit.

None of trouble shooting info helps when screen is blank!  Remote connection bar below tv screen lights when power button is pressed, that’s all!

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1 REPLY 1
RokuKariza-D
Roku Guru

Re: Screen on TCL Roku 55 went blank while watching a show, audio continued for about 5 min, then...

Hi @GrannieK

Thanks for posting here in the Community.

Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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