Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Samsung TV loses Roku Signal after 30 minutes

I recently installed a new Roku Ultra device to my existing system (Samsung 82” smart TV) and ever since my TV drops the signal from the Roku after about 30 minutes.  If I press play on the Roku device, it reconnects.  I tried replacing the Roku Ultra with a new Roku Ultra and have the same issue. I’ve had a Roku on this TV for four years and never had an issue. Any thoughts why this particular Roku would lose the signal when prior Roku devices would not?

Labels (1)
0 Kudos
1 REPLY 1
AvsGunnar
Community Streaming Expert

Re: Samsung TV loses Roku Signal after 30 minutes

@Handymanhorn 

On the newer Roku devices, a Power Saving feature was introduced.  You can disable this under Settings/System/Power/Auto-Power Savings/20-min inactivity [uncheck to disable] and see if that helps.

https://support.roku.com/article/6306527767575

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, 4802, 4850, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.