Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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Angelcop74
Newbie

Re: YouTube videos constantly buffering

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YES! Mine started yesterday on all 3 of my roku tv's but no issues on my pc, or phone. Anyone know how to get help from Roku?

Lisagreyes
Binge Watcher

Re: Youtube lagging - unwatchable

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What do you mean Guest account?  Log off of YT and access how?  Sorry I am confused.  Thanks for your help!

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renojim
Community Streaming Expert

Re: Suddenly YouTube Premium slow and buffering constantly.

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You'll find several people reporting the same issue in the Channels & viewing section.  Looks like a bad update from Google.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
Condottiero0079
Reel Rookie

Re: Youtube lagging - unwatchable

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Mine is set to auto and shouldn't have problems viewing 720p and up, but have been experiencing the same problem since yesterday. Lowering quality to 480p or lower seemed to help at first, but encountered the same issue. Have uninstalled and reinstalled the app and restarted each time, but nothing works.

Re: YouTube videos constantly buffering

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Like most of you, I have been having the same problem. Woth youtube as my primary way to watch TV, it is a tad frustrating. I had tried my account on every device to no avail. The roku tv just pauses and buffers, my firestick will continue to play the video but will stay at a still image on the screen, and my Xbox does the same thing. It's only on my main account though, I have a secondary account and everything seems to work fine on there. It is a business account though so i don't want to use it daily and muddy up the recommendations on that account. I know it's not my internet because the second account works fine and I have excellent connection strength. I have tried everything, I might just resort to watching youtube on my iPad because I don't know what else it could be.

Lisagreyes
Binge Watcher

Re: Youtube lagging - unwatchable

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Please send feedback to YT.  I hope they receive everyone's complaints or support tickets.  Please let me know if you find a way to resolve it.

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W9
Newbie

Re: YouTube videos constantly buffering

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Have the same problem with both of my streaming sticks after updates on both units as of 5/12-15/24 updates. Try to play videos only a short time then the buffering starts then they freeze. Only on you tube and no other apps. I use friendly tv app and others with no trouble.

Condottiero0079
Reel Rookie

Re: YouTube videos constantly buffering

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Agent support isn't available for Roku Express users.

Condottiero0079
Reel Rookie

Re: Youtube lagging - unwatchable

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Where do I send feedback to Youtube? I tried Roku's agent support, but Roku Express isn't covered.

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Maxters
Reel Rookie

Re: YouTube videos constantly buffering

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It would be nice if they acknowledged the issue just to let us know officially they recognize a problem and researching it.. 

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