I have 2 new roku ultra devices purchased direct from roku 12/2023. They are connected via HDMI high quality 8k rated cables on two different TV's. Neither TV uses a soundbar or external devices.
Until 2-4 weeks ago everything has been fine, but something seems to have changed. I went from needing my volume at 20-25% to now needing it at 75-90% to hear it the same. I thought at first the TV was failing but its happening on two different TV's.
Then I tried local apps on the one TV that is internet ready, and the native apps work fine with the volume back to 20-25%. But as soon as I go to Roku I need the volume back at 80%+ The quality is fine, but I have to really crank the TV. This was NOT the case a few weeks ago, and nothing physical has changed.
I tried rebooting both the Roku and TV as described in other posts, and even pulled the power for 30 minutes, but still hasn't resolved the issue.
If I connect the earbuds to the remote, the volume is quite comfortable back at 20-25%
This is on two different TV's, and the issue started around the same time, within the last 2-4 weeks.
The Roku reports the last software update was in Jan, and performing a manual "update now" doesn't find any updates to apply
This is VERY frustrating
Hi @Prill,
Thanks for the first post to the Roku Community!
We apologize for any inconvenience caused by the audio issues on your Roku device. Also, we appreciate the steps you took to resolve the issue.
In the meantime, we suggest resetting your audio settings by navigating to your Home screen. Scroll up and down to select Settings > System > Advance system settings > Reset TV audio/picture settings. This picture and audio settings are to their original default values.
This procedure will reset all TV picture and audio settings to their original default values. Please note that this will not affect your Roku account and installed channels.
Please keep us posted, and we'll continue assisting you from there.
All the best,
Chel
Hi @quadgnim,
A warm welcome to the Roku Community!
We understand that you are facing an issue with the volume in every app using your Roku Ultra, and we appreciate the troubleshooting steps you've taken to try to resolve this issue. If you are experiencing audio issues with your Roku Ultra across all channels, here are a few things you can try:
We hope it helps. We look forward to hearing from you and looking closely into this issue.
All the best,
Chel
Yes, it's all been and still at factory defaults. There's no soundbar. it's just hdmi from roku to tv, that's it. Everything is factory default
I am having the same problem with low audio volume, having to increase volume to almost Maximum on my TV. And I also get audio skipping, sound drops every couple of minutes for a second or two.
Just so you know, I’ve tried all these “fixes” and still have the same sound issues. I have to restart Roku several times a day now. There is obviously a bug of some sort and restarting the system does not fix it!!
The last update on my Roku Utra was on 1/17/2024. It is now May 10th. Almost 4 months. Apparently Roku doesn't seem to care to identify the problem and get a fix downloaded. Also, they have a very rude person on Chat called March. She gave me a few things to try and then just disconnected from the Chat without even giving me a chance to respond back. Very Unprofessional!
Hi @gsargent51,
Greetings from the Roku Community!
We really do apologize for the inconvenience that you've experienced. That is not what we aim for. We understand that you're having the same issue with the Roku streaming device, and it seems like this has been affecting a couple of users. we'd like to see more on what's going on here.
Kindly please share with us the details below.
Once we have the information, we'll be able to forward this over to the appropriate Roku team for further investigation.
Regards,
Rey
Model = 4802X - Roku Ultra
SN = X01000EXDUWC
Dev ID = SODA238XDUWC
Software Version = 12.5.5 build 4174-C2
TV brand is Sony XBR-70x850B
Note: The volume is broken on all channels at all times, it doesn't come/go for me. I'm running HBO/MAX at around 90% of my max volume. When I first got the roku I ran it at 20%. Also, if I don't use the roku and use the TV's build in channels, the volume can be set back to 20%, so it's a ROKU issue, not a TV issue.
This also happens on a second ROKU, both same model, purchased at same time. Both worked fine for about a month or so before the issue with volume started:
Model = 4802X - Roku Ultra
SN = X01000V5EVNY
Dev ID = SODA2385EVNY
Software Version = 13.0.0 build 24048-C2
TV brand is Samsung LN30B530P7NXZA
Thanks for the update along with the information requested.
We'll forward this to the appropriate Roku team for further investigation. Once we have an update available we'll be sure to keep this thread posted.
Thanks,
Rey
In my case, I discovered that this occurs when the sound is set to ATMOS. I changed it to PASSTHROUGH and now I do not have to play quite so high, but still at around 50%. The audio skipping I experienced also resolved.