Solving playback issues

[runningman61]

My Netflix app is shutting down and returning to Home Screen after 1 or 2 minutes of use. I have checked the internet connection, made sure the software is updated and reinstalled the app. Is there any other fix that I am not aware 

[RokuEmmanuel-D]

Hi, @runningman61.

Welcome to the Roku Community, glad to have you here!

We understand you're experiencing an issue with Netflix while streaming. We all love streaming without interruptions—let’s get this sorted!

To make sure there are no steps left undone in the process, please refer to this quick fix below and see if they make any difference. 

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

You may also visit this support article here: Issues playing content on your Roku device.

Please let us know if you need more help, so we can explore more troubleshooting options. 

Thanks,
Emman 

[makaiguy]

If you are using a Roku device plugged into into the USB port on the TV for power, try powering from house power via a USB power adapter -- one may have been supplied with the Roku**.
 
The ports on many televisions only supply 0.5 amp or less, which is not enough to power a Roku reliably. It may appear to start up okay, but when it runs into something that requires more power than the TV's USB port can provide, something's got to give. In many cases this results in shutting down the stream you are viewing and exiting back to the Roku home screen.
 
If this is a new problem, possibly an update to either the Roku operating software or to some channel app software is using a little more power than in the past. If you were just barely scraping by before, this might push you over the edge.
 
** If your Roku didn't come with an adapter, or if you don't have a Roku adapter handy, a USB power adapter you have from another device should work as long as the fine print on it says it outputs at least 1 amp (1000 milliamps). More than 1 amp is okay, the Roku will only draw what it needs.