Solving playback issues

[jerrycol]

Unit works then displays low power connection error. The timing of error is random. Started about July 2024. Unit was purchased March 2024.

Using Roku hdmi ..tried different hdmi ports. Plugged directly in wall outlet. 

Latest software update.

Bandwidth turned to off.

Low power feature turned off

[RokuJharra-Q · Accepted solution]

Hi @jerrycol,

Greetings here in the Roku Community!

We appreciate all the attempts and the information you provided regarding your Roku Ultra low power issue, and we're here to assist you.

Please be advised that Roku streaming players may indicate low power in two different ways. Most units have a light on the front, which is either off or white during regular operation and may flash when you press buttons on your remote control. However, it will flash red when your device has insufficient power.

Here's some troubleshooting to help resolve these kinds of issues.

1. Verify that you are using the USB cable that came with your Roku streaming player
   • If you are using any USB cable other than the one that came with your streaming player, replace it with the one that came with your player.
2. Try a different USB Port
   • Some USB ports have different power characteristics. Connecting your streaming player to a different USB port on your TV may resolve the issue.
3. Connect power to a power outlet
   • Using the included USB cable and USB power adaptor (if included), connect your streaming player to a working power outlet in the wall.
     • If your streaming player did not come with a USB power adaptor, see our article on powering your streaming player. 
   • Connecting to a power outlet in the wall has the additional advantage that your Roku streaming player will not need to power-up every time you turn on your TV. This means your player will be up and running faster than it would be connected to a TV.

Note: We recommend using the provided USB power adaptor, if one was included with your Roku streaming player. We cannot guarantee that using an alternate non-Roku USB power adaptor will work reliably.

Hope this helps!

Best regards,
Jharra

[Mom2akpk4]

It does NOT help. Have original cord and is plugged into wall outlet. Worked one day ago. Today insufficient power. Have rest. Unplugged. Reset again. Changed out cord. This is ridiculous. 

[RokuJharra-Q]

Thank you for your response, @Mom2akpk4!

Could you please inform us how you are powering the device? Is it plugged directly into a power outlet or into your TV port? We will wait for your response and provide further assistance on this matter.

Thank you,
Jharra