Solving playback issues

[JV79]

Roku stuck on purple start up screen bouncing letter have tried everything suggested even factory reset this happed right after an update please help

[RokuEmmanuel-D]

Hi, @JV79.

Welcome to the Roku Community!

Thanks for sharing this with us. We understand how frustrating this issue can be and we'd like to be able to help you investigate this matter. 

Could you please provide the following information below?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

We are eager to get you back on streaming. Please get back to us so we can sort this out quickly. 

Thanks,
Emman