Solving playback issues

[Ratchet19]

I agree. Always buffering on  Netflix. I have Frontier Fios 5G internet speed with a ROG Rapture GT-AX11000 Tri-Band WiFi 6 router. I bought it when it first got released. Nothing but trouble. Roku needs to do something about its OS or hardware.

[RokuJohnB]

Hi @Ratchet19,

Greetings from the Roku Community!

We'd love to assist you further with this issue that you're having with the Roku streambar since the Netflix channel keeps buffering. Is this happening on all contents and channels, or is it isolated? (Specify) Have you tried to update the channel by highlighting the channel, pressing the star button on your Roku remote, and selecting check for updates?
We look forward to hearing from you soon.

Thanks,

John

[garyse]

I think I have the same problem. I set up an eero 6+ mesh network today, connected my Roku Express. We chose a series on Netflix and it keeps buffering. I am watching a series on Amazon Prime at the moment and it is not buffering. 

How do I investigate this problem further?

[RokuJanadeeK · Accepted solution]

Hi @garyse,

Thank you for reporting this issue to the Roku Community. We understand that you are unable to stream the Netflix app, and we're happy to help.

We would recommend the basic troubleshooting sequence below:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

If the issue is persistent, please provide us with the following details:

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Channel build version.

Once we have gathered a few more pieces of information, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

Sincerely,

Janadee

[garyse · Accepted solution]

Thank you, Janadee!

The first three steps solved the buffering problem.