Solving playback issues

[NetAlien]

I usually have RAV playing. Yesterday morning (8/22/24), the stream stopped & re-started a few times, then just quit.  I can get the stream on my computer.  Today, with RAV still not playing, I checked Home, Live TV, etc.  Free movies do play; but scrolling through the Live TV channels, I tried many; but none play. Is there a server problem?

[RokuEmmanuel-D · Accepted solution]

Thanks for sharing it here in the Roku Community, @NetAlien.

We appreciate you bringing this matter to our attention and would like to help you resolve it. 

Here are the suggested troubleshooting steps you may want to try to resolve this issue you're currently experiencing:

• Restart your router

  To restart your router correctly, you may need to review instructions from your internet service provider (ISP) or router manufacturer. In some cases, you can unplug your router and plug it back in after a few seconds. Restarting your router may resolve any playback issues you're currently experiencing to prevent connection fluctuations from happening. 

• Restart your Router

  To restart your Roku device, you can either unplug the power cable, wait a moment, and then reconnect it. Or you can use the following steps to restart it from the Settings menu.

  1. Press Home  on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart

You can visit this support article here for more tips on solving channel playback issues. 

Let us know how this works. 

All the best,
Emman