Solving playback issues

[mmorse]

i also have this problem but only with fubo app guide running thru a roku ultra. does not happen with my roku tv or roku stream bar or older roku device. the roku ultra is plugged into the wall.

[RokuElmer-H · Accepted solution]

Hi, @mmorse!

Thank you for your first post in the Roku Community!

We understand that you're encountering an issue when accessing the Fubo Channel. Rest assured, we're here to help and will investigate this matter further. To assist you effectively, we kindly request additional information:

1. When did you first experience this issue?
2. What steps have you taken to try and resolve it?
3. Have you ensured that your channel is updated to the latest version?

In the meantime, we recommend following these troubleshooting steps:

1. Remove the channel: Highlight the channel tile on your home screen, press the Star button to open the options menu, select "Remove channel," and confirm.
2. Restart your Roku device: Navigate to Settings > System > System restart > Restart.
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

For more detailed guidance, please visit our support page: How to resolve a channel playback issue.

Your cooperation and patience are greatly appreciated as we work to resolve this issue promptly. Don't hesitate to reach out if you have any further questions or concerns.

Best wishes,
Elmer