Solving playback issues

[dbella1763]

I used to hit HULU on my menu screen and my name would come up automatically, no problem each time. Then, something happened and I had to "sign-in" to HULU with my email address and password. It kept telling me my password was incorrect, so I went to my desktop and changed it to start fresh.  THEN it said my wifi connection had an issue, so I rebooted and the changed password finally worked. When I went to stream HULU again, same thing. It made me sign in to my HULU account instead of doing it automatically like it always had. Didn't accept my password over and over then said connection was bad.  I can't go through having to unplug my modem every time I want to use HULU.  Something is WRONG.  I feel it.  Hulu is my go-to streaming channel and I don't want to give it up, but I'm not doing this every time.  Any ideas?

[RokuJohnB · Accepted solution]

Hi @dbella1763,

A warm welcome here in the Roku Community!

We understand you're having a problem with the Hulu channel. We're happy to assist you further. Please try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Visit our support page for additional troubleshooting here: How to resolve a channel playback issue | Roku Support

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
John