Hello,
I have followed these steps:
and still have the same issue. If I attempt to:
Netflix either freezes and I have to restart or I get the tvq-pb-101 (5.3) error code from Netflix.
According to Netflix, "This error happens when an issue with data stored on your device stops Netflix from playing".
I have a Roku Streambar, model 9102X. I have ensured that the software is up to date. I have also attempted to resolve the matter through Netflix who then explained there is nothing they can do as this is a Roku device issue.
Please advise.
Hi @Nepflea,
Greetings from the Roku Community!
We understand you are having a problem with the Netflix channel, and we appreciate the effort that you have made in troubleshooting the issue. No worries; help is here. Can you please provide the following information below?
Once we have these details, we can escalate this issue to our appropriate Roku team for further investigation.
Thanks,
John