Solving playback issues

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Stewartc22
Newbie

Roku express work what so ever not turning on

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My Roku won’t even turn on it flashes then shuts off won’t work what so ever what do I do? 

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AvsGunnar
Community Streaming Expert

Re: Roku express work what so ever not turning on

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@Stewartc22 

First, try to rule out a power supply issue.

1. If using TV USB power port, try using the included power adapter at a wall outlet instead.

2. If currently using the power adapter at the outlet, try using another power adapter, (any 5volt, 1amp cell phone charger USB adapter will work).  Can also try another micro USB power cable, but normally adapter over cable would be likely culprit.

3. If under a year, then should qualify for warranty replacement. (https://support.roku.com/article/208757058)

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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2 REPLIES 2
Stewartc22
Newbie

Re: Roku express work what so ever not turning on

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I’ve had it for less then a year worked great before but now won’t do anything 

0 Kudos
AvsGunnar
Community Streaming Expert

Re: Roku express work what so ever not turning on

Jump to solution

@Stewartc22 

First, try to rule out a power supply issue.

1. If using TV USB power port, try using the included power adapter at a wall outlet instead.

2. If currently using the power adapter at the outlet, try using another power adapter, (any 5volt, 1amp cell phone charger USB adapter will work).  Can also try another micro USB power cable, but normally adapter over cable would be likely culprit.

3. If under a year, then should qualify for warranty replacement. (https://support.roku.com/article/208757058)

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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