Solving playback issues

[K122]

I cannot get the error if I have tried all of that up nothing

[RokuMary-F]

Hi @K122,

Welcome to the Roku Community!

I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing: 
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What troubleshooting steps have you taken so far to try to resolve the issue?
5. Have you tried removing the channel, restarting your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step), then once it loads up again, adding the channel back once more to see if that clears things up?
With more information, we will be able to assist you further.


Best regards,
Mary

[Newman79]

Roku device

i have this problem when attempting to watch ESPN and SECN+ 

yes

accessing this forum

i haven’t tried #5

i feel like somehow I need to re-enter my provider (Directv)info

[RokuMary-F]

Hi @Newman79,

Thanks for your first post in the Roku Community!

We understand that you are receiving an error code/message when accessing ESPN and SECN+ channels.

If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel, that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

You can reach here: ESPN Support 


Best regards,
Mary