Solving playback issues

[mkup]

I powered off the TV and Roku and router.  I left the TV and Roku off until after I plugged the router back in and confirmed on my PC that internet connection was working again. Then I powered the TV and Roku back on.

[mkup]

Just an FYI -- I first tried a different cord. That didn't work. Then I plugged the Roku directly into the TV's USB port. That didn't help. The only thing that helped was the power-down of TV & Roku & router, then power back up in reverse order.

[rock86]

I am having the same issue (light comes on for 10 seconds, then flashes and shuts off).  I have tried a different cord, using different outlets, and restarting my router.  It is a model 3810X, SN: C138AA250944.

[RokuMary-F]

Hi @rock86,

Thanks for your first post in the Roku Community!

We appreciate you letting us know about this issue with the Roku Streaming Stick that keeps turning off. We want to make sure that we can get this resolved as soon as possible. 

How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?

If the behavior continues, review the suggestions for determining why the Roku device is not powering on What to do if your Roku streaming player will not power on | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[rock86]

Thank you for your response.  

I have tried the Roku in two different TVs and 3 separate USB ports in wall outlets. I have also tried pressing the power button.  I get the same response each time.  The light stays on for about 10 seconds, then flashes for several seconds, and then shuts down.

[RokuMary-F]

Hi @rock86,

Thanks for keeping in touch and providing the additional information.

A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.

Please let us know if there are other related issues that we can further take a look at.


Best regards,
Mary