Solving playback issues

[Bs13]

 I've read many posts of people having the same problem. I never saw a solution posted by the Roku team that worked. Then I saw that the discussion was marked solved and closed. I found nothing helpful whatsoever. 

[RokuTakashi]

Hi, @Bs13 

Greetings, and welcome to the Roku Community.

Thanks for letting us know about the issue you have encountered with The Roku Channel outside the Roku streaming platform. we'd like to take a closer look so our team can review this matter further. Can you please provide the details below:

• Is all of the content in The Roku Channel not working, or does it only happen with specific content?
• What is the current version of The Roku Channel app?
• What specific troubleshooting steps have you attempted so far to resolve the issue?
• Do you see any error codes or messages when the issue occurs?

With more details regarding the issue you have encountered, our team will be able to provide further assistance, and can work on the this matter further.

Best wishes,
Kash

[MustardQueen]

@RokuTakashi 

I log into the Roku Channel on my Firestick, but I dont see MY content. I only see all the "free" stuff. Its like I'm not even logged in, even tho it says my name at the top of the screen.

No error codes.

Troubleshooting = uninstall/reinstall. Sign in with QR code. Sign in with reg code > activate link. Sign in manually with username and pw. 

[Strega2]

Does the free stuff work? Then it's probably working as intended, since Roku says premium subs only work in their ecosystem.