Solving playback issues

[Aileen56]

Hi,I have just got my brand new roku box up and running ,problem is every time I try to watch a channel it keeps glitching back to the home screen, it does this on every channel I try to stream.pls help.

[RokuJharra-Q · Accepted solution]

Hi @Aileen56, welcome to the Roku Community!

We understand that your Roku device is experiencing issues, and we'd like to help you with that.

To start with, kindly inform us of the specific channel you are experiencing issues with. Is this issue affecting all channels? Have you observed any error codes on your TV screen? In the meantime, please attempt to restart both your Roku device and your internet router. To restart your Roku device, navigate to settings, then system, then power, or select system restart.

We'll be waiting for your response and will closely look into this issue.

Best regards,
Jharra