Solving playback issues

[0779flash]

My Roku express box will not play any film or program.

All it does is put a small picture in the corner and it just sits there.

it doesn’t matter what I try to watch it does the same thing all the time.

[RokuEmmanuel-D · Accepted solution]

Thanks for posting here in the Roku Community, @0779flash!

We're glad that you reached out to us about the playback issue you've experienced, and we are here to take a closer look to see how we can help.

To help us dive deeper into your concern, could you provide a photo or a short video of the incident? We would really appreciate it if you can give us this. 

In the meantime, you may need to reboot your Roku to bring it back to its normal operation. Here's how t do it. 

1. Press Home on your Roku remote
2. Scroll down and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step
5. Select System restart
6. You can also reset your Roku device by unplugging it:
   1. Power off your Roku device
   2. Unplug it from its power source
   3. Wait 10 seconds, then plug it directly into a power outlet
   4. Turn it on and try accessing content again

Try taking a look here to give you more troubleshooting ideas that could resolve the issue. 

Thanks,
Emman