Solving playback issues

[KBnuck]

I have an odd issue I hope someone can help me with. When using the DTV Stream app on my Roku Ultra, everytime I change  channels, the channel is a little fuzzy for about 9 seconds, then it clears up and is fine as long as I don't change channels again. 

Great example, if I turn to the NHL channel and there is a scroll at the bottome, it looks a little jagged, after about 8 seconds it clears up.

I"ve used Apple TV, Amazon Fire Cube etc and it only does this when using Roku devices be it my Utlra or my Roku tv so I"m pretty sure it's not the app.

I've deleted and reinstalled  the app several times, my inernet download speed is allway above 500mb, and as stated it ONLY does this  on Roku devices. 

[renojim]

It's probably Adaptive bitrate streaming.  It's starting out at a low bitrate/quality stream and then switching to a higher bitrate stream.  It gets you a picture quicker, but at a lower quality.  With your speed, there's no reason why it's needed, but I don't think there's anything you can do about it.

[KBnuck]

It doesn't do this on youtube tv etc, so it's Directv specific. Wouldn't the issue you mentioned affect all the apps?

[makaiguy]

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@KBnuck wrote:

It doesn't do this on youtube tv etc, so it's Directv specific. Wouldn't the issue you mentioned affect all the apps?

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Not if it's Directv's servers that are doing it.  Try logging into your account and see if you have any settings regarding picture quality, bandwidth control, stream rate, etc.

[KBnuck]

But it doesn't do it on other streamin devices so wouldn't that mean it's not directv but ROKU? If DTV was the issue why is it not showing on google chrome cast, Amazon Fire Stick, Apple TV or Nvidia?

[makaiguy]

Maybe, maybe not.  DTV could implement settings differently depending on which version of its app it is feeding.   It could even be using different servers depending on which version of its app is connected to it.

[surfsupdood]

My roku and direct tv streaming app is doing the same thing I hate it. Did you ever fix the problem

[RokuEmmanuel-D]

Welcome, @surfsupdood.

Glad to see you here in the Roku Community!

Thanks for reporting this issue directly to us. We're here to assist. 

May we know if you're only encountering this issue with the Direct TV stream? If so, we would recommend reaching out to them for further assistance. The Direct TV customer support will be able to help you provide a more advance troubleshooting steps specific to your concern. 

We are hoping that everything will be sorted out soon for you. 

Best,
The Roku Community Team

[surfsupdood]

Directv streaming support says it's my app on roku ultra is corrupt and to replace my roku ultra and of course warranty is up I bought it in August 21 2023 missed it by that much

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @surfsupdood!

Could you let us know the exact behavior of the channel? Also, are you seeing any error messages when trying to stream on it? A photo of the problem will give us more visibility of your issue. 

Looking forward to your response. 

Best,
The Roku Community Team