Solving playback issues

[JimB17]

I have the same issue. I'm following. LG 65" OLED TV with Roku Ultra attached. I usually can stop the runaway volume up by using the volume down button repeatedly. Volume with run all the way down. I can then usually move to the volume I want with slow distinct presses of volume up but, sometimes if runs away high volume again. Super annoying. 

[darrylkain]

Hi, Since I have purchased the Roku Ultra - 4802R I experience the exact same issue.  It has been going on for months. There does not appear to be a fix for this issue. Clearly a software problem. 

When will we all get a fix?

[RokuJanadeeK]

Hi Community users,

Thank you for keeping us in the loop.
It seems that this issue may need an in-depth investigation. That being said, would you be so kind as to provide us with the following information:

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• What channel(s) are affected and what version or build is it? (This can be found by selecting the channel on the home screen and pressing the * button.)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

Sincerely,
Janadee

[darrylkain]

ok, I will gather the info and send it along.

[RokuJanadeeK]

Thank you, @darrylkain.

We'll be anticipating your response along with the complete details needed above. Once we have this information, we'll be able to pass it along to the appropriate team for further investigation.

Keep us posted!

Best regards,
Janadee

[Phito11]

Hi Carly,

    I wanted to give an update on this issue.

I disconnected my Roku and replaced it with an Amazon Fire Stick which worked fine.

After a couple of weeks I reconnected the Roku and so far the issue hasn't returned I'm happy to say.

So for now it appears as if my issue is resolved.  Thank you.

[Chamisul]

I posted this a few weeks ago, but see some are still having the issue or have not tried the following: 

I tried the "hold home and back button" for 30 seconds (I saw a little battery symbol) at the top right of the TV and released the buttons.  Now the volume problem is gone and works like it should. I'll let you know if it comes back, but so far so good for over two weeks now.  

Good luck, Albert Chamisul,  

[darrylkain]

Here is the info requested, minus any code to collect when the issue occurs. The issue is intermittent and has not occured in a week. 

Also note that it does not matter which channel is being used,, we just happen to use YouTubeTv most

TV - Samsung
Model Code: QN75Q80RAFXZA
Software Version: T-MSMAKUC-1406.4, B0970101/070104, BT-S
With Sound Bar: Samsung Q80R (HDMI)

Roku Ultra
Model: 4802X - Roku Ultra
Serial number: X010005TEN73
Software version: 12.5.0 * build 4178-C2
Device ID: S0DA223TEN73

YouTube TV
Version 2.23 * build 115025058

[darrylkain]

Another note...  The issue with volume only occurs with the Ultra. Previous use of model: 4660X2 on the same TV and soundbar did NOT have the issue.

[darrylkain]

What does "hold home and back button" for 30 seconds" have anything to do with the system and volume control?