Solving playback issues

[Sjg1]

I have Roku Ultra that was purchased December 23. I have an issue with playback volume only on channel. I use YouTube TV.

I've reached out to customer support and after about an hour with them, they determined that it was a hardware issue and replaced my device. I'm still having the same issue with the new device.

Previously I'd been using a Roku Express 4K plus on the same TV with no issues.

[RokuJohnB · Accepted solution]

Hi @Sjg1,

Warm greetings from the Roku Community!

We will be more than happy to assist you further. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

Let us know how it works.

All the best,                                                                                                                                            John