Solving playback issues

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NGreen
Reel Rookie

Roku Ultra LT keeps freezing on Visio TV.

New Roku Ultra LT causing picture to freeze or get static picture within minutes of turning on #VisioTV. TV works fine when not connected to Roku. New HDMI cable, secure connection. Checked TV for updates, reset to factory. Disabled CEC. Internet connection strong

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3 REPLIES 3
RokuKariza-D
Roku Guru

Re: Roku Ultra LT keeps freezing on Visio TV.

Hi @NGreen

Thanks for reaching out here in the Community.

Does the issue only occur on a specific channel? Have you tried connecting your Roku Ultra to a different television to see if that will make a difference? Please reply here as well with the serial number of your device. It can be found at the back or underneath the player itself.

We look forward to your response.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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NGreen
Reel Rookie

Re: Roku Ultra LT keeps freezing on Visio TV.

Did it with several channels (Netflix, Hulu, etc). It seemed to work fine on another older tv. 
Serial number: 04617E28781$

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RokuKariza-D
Roku Guru

Re: Roku Ultra LT keeps freezing on Visio TV.

@NGreen

I apologize for the delay in response.

You've mentioned that your Roku Ultra seems to be working fine connected to your older TV. With that being said, the issue might be the HDMI port on your Vizio TV. Could you try connecting your device to a different HDMI port at the back of your Vizio TV?

Keep us posted!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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