Solving playback issues

[MWeb]

I’m using the plug provided. Roku previously worked for around 3-4 months and suddenly stopped overnight. 

The link you provided just goes to the standard support page which is one of the worst I’ve ever come across, with no ability to speak to customer service reps and merely relying on FAQs. There is also no link to actually request a warranty replacement. I’m shocked by the incompetence of such a large organisation to be so utterly useless in resolving issues 

[Jverner]

My Roku is also stuck on bouncing symbol, tried multiple times to hard reset and power cycle to no avail.

SN: S07S515VE3G6

model: 3940X

[RokuJohnB]

Hi @Jverner,

Welcome to the Roku Community!

We understand that you're having a problem with your Roku since it is stuck on a bouncing symbol. We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:

• What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV)
• Is your Roku device or TV currently powered on and connected to a wall outlet?
• Steps to reproduce the issue you are seeing

We look forward to hearing back from you soon.

Thanks,

John

[jfautch]

My Roku ultra started behaving normal after a few days. I did try a hard reset but I don't know if that helped