Solving playback issues

[Tree3685]

Other than a brief note from roku support saying they were lookin into the two weeks ago, I have not heard any more about the defective v12 release.

For reference, here are a few more that have happened since the last posting.

Timestamp: 2023-06-13T20:35:09Z
Please use issue ID 71-235-955 to report the current issue.

Timestamp: 2023-06-12T16:59:51Z
Please use issue ID 71-234-299 to report the current issue.

Timestamp: 2023-06-11T21:48:18Z
Please use issue ID 71-233-148 to report the current issue.

Timestamp: 2023-06-08T01:32:36Z
Please use issue ID 71-227-612 to report the current issue.

Timestamp: 2023-06-02T02:53:22Z
Please use issue ID 71-219-014 to report the current issue.

Timestamp: 2023-06-01T02:14:06Z
Please use issue ID 71-217-613 to report the current issue.

[Tree3685]

In case there is not enough data for roku support to figure this out, here are the most recent report ids:

Timestamp: 2023-06-14T06:53:35Z
Please use issue ID 71-236-573 to report the current issue.

Timestamp: 2023-06-14T01:53:29Z
Please use issue ID 71-236-273 to report the current issue.

[Tree3685]

Thanks, but, iIt seems that Software Version 12.0.0 is just bad.

Please downgrade to previous working software.

[RokuTakashi · Accepted solution]

Hi @Tree3685,

Thanks for keeping us updated!

We totally understand the issue you're having, and we're doing our best to help you. Please be advised that we have passed along your information and concerns to the appropriate Roku team. They will work on the issue and investigate it further. Once more information is available, we'll make sure to update this thread.

In the meantime, we appreciate your patience and understanding regarding this matter.

All the best,
Kash

[Tree3685]

Glad you understand that releasing untested defective software is annoying.

In the mean time, here are more reports for reference.

Timestamp: 2023-06-16T02:30:19Z
Please use issue ID 71-239-190 to report the current issue.

Timestamp: 2023-06-15T19:50:40Z
Please use issue ID 71-238-790 to report the current issue.

Thanks

[Tree3685]

Just a few more to round out the weekend.

Timestamp: 2023-06-19T02:57:01Z
Please use issue ID 71-243-537 to report the current issue.

Timestamp: 2023-06-18T01:25:22Z
Please use issue ID 71-242-005 to report the current issue.

Timestamp: 2023-06-17T01:43:14Z
Please use issue ID 71-240-583 to report the current issue.

[AvsGunnar]

@Tree3685 

Have you tried manually adjusting your display settings?

The Roku device may be having trouble discerning the display/adapter rate and just rebooting due to an error/freeze.

Try going to Settings/Display and manually select your display. (do not use auto detect).

Can also try adjusting the Display Adapter Refresh under Settings/System/Advanced System Settings/Display Adapter Rate and try toggling between On/Off to see if condition improves or worsens.

------

Also, what TV/monitor model number are you using.  I didn't see mentioned in your postings. 

[Tree3685]

I will look into the settings when I get a chance; however, this does not explain why versions of software prior to v12 worked fine and the problems started happening daily with v12.

Also, if forcing an arbitrary low resolution does help with the v12 software, this would not be acceptable in any case.

[AvsGunnar]

@Tree3685 

Just to clarify, the manual selection of your display does not lower the quality/resolution (you can select whatever display resolution you prefer).

Sometimes the Roku device has issues with it's "auto detection".

As to why it worked before, could be number of reasons.  Perhaps your TV received or needs a firmware update.  Could also be just an issue with the new OS build and your TV settings.  Could be a bad HDMI cable between the Roku device and the TV.  Could just be a failing device as a worst case scenario.

Need to eliminate some different things during troubleshooting to narrow down issue or find a suitable workaround to get everything working again.

[Tree3685]

Or, it could be that v12 is a bad release and needs to be rolled back...

In looking through this forum, there seems to be a very large number of issues directly related to v12 software with a portion of the consumers choosing to leave roku over these issues...