Solving playback issues

[AvsGunnar]

@Tree3685 

I certainly wouldn't dismiss that a possible bug in the Roku OS may be a contributing factor.

However, Roku generally releases two updates a year. ( X.0 and X.5).  Generally the X.5 fixes the issues caused by X.0.   On the other hand, because there are two updates, many users quickly jump to the conclusion that a changed behavior or issue encountered is update related.

Sometimes it is, sometimes it isn't.    If the above suggestions in the previous postings did not help with your issue, then will likely need to await Roku support response after they look into the details you previously provided.

Feel free to update this posting if something changes (for better or worse) that may give some more insight into your issue.

[Tree3685]

I had a chance to test a fixed resolution and while it did not resolve the issue, it has extended the period between failures by a factor of about three. Still seems to be a bad version of software.

Timestamp: 2023-06-26T02:00:53Z
Please use issue ID 71-253-560 to report the current issue.

Timestamp: 2023-06-22T16:39:32Z
Please use issue ID 71-248-679 to report the current issue.

[Tree3685]

Issue remains:

Timestamp: 2023-06-29T20:16:30Z
Please use issue ID 71-258-976 to report the current issue.

Timestamp: 2023-06-26T21:13:52Z
Please use issue ID 71-254-713 to report the current issue.

[Tree3685]

Once again here is a recent incident of this continuing problem.

Timestamp: 2023-07-13T02:55:29Z
Please use issue ID 71-278-095 to report the current issue.

Does anyone have any reliable method to contact Roku support? The link on the web page is inoperative, they do not reply to repeated e-mails.

This is the 23rd time I have reported this issue with no response at all. These are just the 23 times that I have captured the report info, the issue is much more prevalent that that.

If Software version: 12.0.0 • build 4184-46 had been installed when the device arrived, it would have been returned as DOA. Luckily I have gotten some use out of this this now disposable product.

Thanks for some use.

[Tree3685]

Report 24:

Timestamp: 2023-07-14T02:01:28Z
Please use issue ID 71-279-481 to report the current issue.

[Tree3685]

Report 25

Timestamp: 2023-07-14T17:30:38Z
Please use issue ID 71-280-410 to report the current issue.

[Tree3685]

This is issue report # 26

Issue report tracker
Model: 4660X - Roku Ultra
Serial number: YJ001A584071 (CK3931584071)
Software 12.0.0 . Build 12.0.0
GC version:9.2.113
Timestamp: 2023-07-15T15:40:46Z
Please use issue ID 71-281-740 to report the current issue.

[Tree3685]

This is issue report # 27

Issue report tracker
Model: 4660X - Roku Ultra
Serial number: YJ001A584071 (CK3931584071)
Software 12.0.0 . Build 12.0.0
GC version:9.2.113
Timestamp: 2023-07-15T20:58:23Z
Please use issue ID 71-282-058 to report the current issue.

[RokuERey]

Hi @Tree3685,

Thanks for keeping us posted!

It seems like this has been escalated to our support team. We would suggest continuing to coordinate with them, as they would be able to further assist you.

Please keep an eye on your email address, as they'll be following you up from there.

Feel free to let the Community know if you still need a hand or anything else that we can further look into.

Thanks for your understanding!

Regards,

Rey

[Tree3685]

Thanks, but, it has been more than a month and a half since it was sent to them last time and still no response.

Does any one know of a company that makes working playback devices? I am in the market for a working media player.