Solving playback issues

[JoeyG]

Hi, Italian, did you ever resolve your issue?

I have same issues as you except no “insufficient power”message. And the remote doesn’t have a reset(green light) so I can just remove and reinstall the batteries.

Remote is not the original but looks the same as on the box except no reset button (green light).

roku streaming stick 3600R

any advice to resolve issues! Thanks Joe

[RokuERey]

Hi @JoeyG,

Thanks for your post in the Roku Community!

We appreciate the details specified about the issue on your Roku streaming device. We'd like to know more about this. Have you tried the solutions provided by our Community users to see if the problem persists?

We also recommend that when powering your device, it must be plugged into a wall outlet or a source that has enough power. If your device is not receiving enough power, it may lead to unnecessary behavior.

Let us know what you find out so that we'll be able to assist you from there. Thank you!

Regards,

Rey

[Italo]

I replaced the power adapter and that fixed the problem for me.