Solving playback issues

[gwofbhm]

Roku Premiere + reboots when a commercial comes on Peacock. Works fine in all other situations. Model is 4630X software 12.5.0 build 4178-29.

[RokuJanadeeK]

Hi @gwofbhm,

Thanks for bringing this concern to our attention.

Can you clarify if the whole device reboots or just the Peacock channel? Have you already tried removing the channel, restarting the device through settings, and adding the channel? A clip of the said issue would help us visualize this concern better.

Please keep us updated.

Regards,
Janadee

[RokuMaryEF]

Hi Community Users,

We are locking this thread because the information may need to be updated.

If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one!

We are here to help.

Thank you,
The Roku Community Team