Solving playback issues

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MaryGee
Reel Rookie

Re: Roku PBS app again not loading, Nov2024.

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Roku streaming stick

3800X

serial# YF006u733089

deviceID CT3946733089

software OS/version:14.0

Tracker ID: 89-463-788

 

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10-4eleanor
Reel Rookie

Re: Roku PBS app again not loading, Nov 16 2024.

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I’ve gone to Settings-System-About and don’t see any of the information you are asking for. I see status, connection type, signal strength, wireless channel, IP address, Gateway, and Wireless Mac Address. Which of these do you need for reporting?

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stbartslady
Channel Surfer

Re: Pbs will not initiate on roku

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I watched pbs last night so this problem just happened today. 

BoyInOhio
Reel Rookie

Re: PBS stop working on all my Roku devices Nov 17

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Same here. Delete app, reset and reinstall app multiple times did not solve the problem. Not sure whether a recent PBS or Roku update is the cause. Assuming it’s not a local (to me) issue - since others are having the exact same issue beginning near the same time. 

VA8
Newbie

Re: PBS App won’t stream anything / pops out to main screen

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Same problem on my ROKU TV - which I lost all my apps overnight.  

My TV with a ROKU stick is "stuck" and although my selected apps appear I can cursor over them to select.

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GEO625
Newbie

Re: Roku PBS app again not loading, Nov 16 2024.

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TCL Roku TV Model: 40S325
Serial: YK00XR545230
Hardware ID: 8113X
Software Version: 14.0
 
Removed and reinstalled PBS app, still doesn't work, 11/17/24. Also commented on PBS Support page.
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Re: Pbs app is not working keeps crashing.

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I have had the same problems with the PBS app.  Despite following all of the steps to solve the issue it is still not working 

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Re: Roku PBS app again not loading, Nov 16 2024.

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I have a tcl tv:

model 7120x

serial: YS00pt432453

software: 14.0.4

gc: 12.6.32

issue id: 53-464-806

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virtualmike
Reel Rookie

Re: Roku PBS app again not loading, Nov 16 2024.

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My PBS app on both of my TCL tvs have stopped working. My short term solution is to use an Amazon Fire stick to access PBS programs successfully. It’s a convenient work around until the Roku version gets repaired.

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SueBee2ye
Reel Rookie

Re: Pbs app is not working keeps crashing.

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What a load of **bleep**!!! I was able to use PBS two days ago, so it is clear it is NOT their issue! Roku is responsible, so they should correct it or offer the solution. 

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