Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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Marniemfg
Reel Rookie

Re: PBS app not working/will not load

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Tried those suggestion. Still not working. Def an issue with the app. Was able to successfully install other PBS APPS; PBS kids, etc

🤷🏻‍♀️

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Sharoneis
Newbie

Re: PBS app not working/will not load

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Un-installed PBS, then reinstalled it. Still does not work.

Streaming stick 4K

PBS version 5.8, build 3.

This was working fine yesterday 11/16/2024.

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Lab2024
Reel Rookie

Re: PBS not loading, goes back to ROKU home screen.

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I'm in Loveland Colorado. Having same issue on both Roku streaming devices for LG and Samsung TVs. Started November 16 could not live stream. Later in evening wouldn't load PBS app. Just returns to Roku home page. Tried same remedies no resolution. 

VA8
Newbie

Cant add PBS on Roku having an issue

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This happened overnight with no changes on my side.  What is going on with ROKU????? 

I tried a system restart - did not work.  Also,  If I try to add an app like PBS the system will not allow me to open it and sign in (even though I had previously signed in) so I cannot use the apps on the ROKU TV that I've paid for.  

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VHanson
Newbie

Re: PBS app not opening up on my Roku tv. Any advice?

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No advice but this happened to me starting about 20 min ago. I uninstalled the app, did a software update, did a system restart, readded the app and no change!

4800x ultra won't open pbs app, goes back to home screen

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i've deleted twice and restarted twice. Still tries to open and goes back to home  screen.

jimh12345
Binge Watcher

Re: Roku PBS app again not loading, Nov 16 2024.

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Same here.

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SPnett
Newbie

Re: PBS app not working even though I deleted it and rebooted my Roku 4

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Something definitely changed today (11/17/24)  PBS was even working on one of my old Roku 2's yesterday and now does not work on any of my 4 Roku devices. That includes my 2 week old TCL 50 inch. Removed the app, turned TV off and unplugged. Re-added the app, turn off and unplugged again. Still does the same thing. PBS suggests making sure firewall is not blocking www.doubleclick.net. It is not.  Very frustrating!

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Mberwin
Newbie

Re: PBS app not working/will not load

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Roku device model 40R2A5R

 

serial number X02000EX1XDM

 

device ID, (Hardware ID?) H804X

 

and OS version. 14.0

 

 

Tracker ID ID DM-463-790

 

Channel build version Version 5.8 build 3

 

 

Specific behavior of the issue.

PBS splash screen appears, then a black or dark gray screen, then returns to the home screen

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Teasz5
Newbie

PBS not loading, goes back to ROKU home screen

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Sunday Nov 17 PBS APP tries to load on ROKU and crashes back to ROKU home screen.  Updated App. Un-installed / re-installed. Rebooted ROKU. Rebooted router. Rebooted TV.  No other channels have this issue.  PBS live plays fine.  I have noticed others having this issue 

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