Solving playback issues

[RokuJechealR]

Hi Community users,

Thanks for providing your device information!

Please be aware that we'll send this to the team for further investigation. Once more information is available, we'll post an update on this thread.

We hope to get everything sorted out soon and appreciate you bearing with us in the meantime.

All the best,
Chel

[andyross]

It does work on my Android phone, a Google TV, and a Fire TV. Not sure if there was an app update, or a server issue causing problems with some devices. Not all devices talk to servers in quite the same way.

[Bigjohnof406]

PBS selection just comes back to Home on Roku. Removed app, restarted system, reloaded PBS, and it still does the same thing. Tried rebooting my router, but still not working.

[Ccshipman]

Model 3941X - Roku Express 4K+

SN  SO7P222U74WH

Device ID  S07P222U74WH

Version 5.8 - build 3

[azstingray]

Same problem with two TVs. One has the Roku built in and the other has the Roku Ultra box attached. The Samsung PBS app works.

[RokuTakashi]

Hi, Community users.

Thanks for posting regarding the issue you have encountered with the PBS app.

Our team is here to help address the problem within the app. We would suggest following the troubleshooting steps that we'll provide in-order to resolve the issue. Kindly refer to the steps below:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists, we'd like to gather additional information so this matter can be investigated. Please provide the details below: 

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
• Specific behavior of the issue.

Keep us posted if the issue has been resolved with the troubleshooting step or respond to this thread along with the requested information if the issue persists.

Best wishes,
Kash

[MCYaras]

Again, I already tried the reinstall trick.

I get Issue ID is FG-463-421

PBS version 5.8, build 3

The app worked on Thursday, November 14. 

[andyross]

On another web site, a user who tracks updates said the update was a week ago. It's possible this is a server issue, or there is a Roku middleware update that is causing problems.

[Paulma64]

Mine is not working either. PBS app will not load. Tries to load but gets a black screen and then returns to Roku home page. Issue ID 3L-463-568

[Kthom1]

Hi RokuJechealR,

The PBS app was not loading live programming yesterday, after working the previous day.  Today the app does not play anything on PBS. I removed the PBS app yesterday to re-add, but Roku streaming store does not provide the PBS app to add, only shows "open app".  When I clicked on it yesterday I could only open videos, not live programming.  Today, clicking on "open app" takes me back to home screen.  However, my Roku acct shows that PBS app is installed.

My Roku is: 3941X2 Roku Express 4k+

Serial#:XO2200H8H66D

Device ID#: SOHAK398H66D

OS Version: 14.0

Issue ID 6D-463-566

Since I removed the PBS app tile I cannot add it back to check for the Channel Build Version.

Thank you,

Kelley