Solving playback issues

[Captainloozer]

Hopefully this number I found on it is the correct one.  If so it is "C437A9030850"

[RokuMary-F]

Hi @Captainloozer,

Thanks for keeping in touch and providing the additional information.

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

[Shanaloraine]

I also have same issues C53879725561 

[RokuKariza-D]

Hey @Shanaloraine

We're here to help!

Could you tell us specifically the issue you're experiencing? Please provide us as well the troubleshooting you've tried so we know what steps we should take next.

We look forward to your response.

All the best,
Kariza